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State Farm eying changes that could involve Jacksonville operations center

5:26 PM, Feb 14, 2013   |    comments
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JACKSONVILLE, Fla. -- State Farm, the country's biggest insurer, is eying changes in the way it does business and it could include reshuffling jobs at the company's local operations center.

Employees learned this week that State Farm is exploring where it places people to serve customers. The Jacksonville Operations Center in Baymeadows is a call and claim center that has been in the city since 1977.

State Farm would not provide details on how many people work in the Jacksonville center.

In a prepared statement the company said, "Today, we are continuing to use our Jacksonville Operations Center facility to support our work and serve customers. Our review is ongoing."

Michal Brower, State Farm spokesperson for Florida, added in the release that the company is looking to ensure employees are in the right places to provide the best services.

"Decisions will be made over time -- some happening sooner --others years later," said Brower.

When asked about what the future holds, State Farm employees declined to comment.

Local State Farm agents were also included in a conference call when the company outlined it plans to rework how it does business.    

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