JACKSONVILLE, Fla.--A chic, upscale hotel suddenly closes, leaving many unanswered questions.
There's a flurry of activity.at the ALoft hotel on Southside Boulevard at Gate Parkway, but the hotel is closed.
"No, I didn't know until today," Christina Villar of Ponte Vedra said.
It came as a surprise to people like Villar.
"My ex-husband has stayed with my daughters there as recently as about a month ago. And they had a great experience," she said. "It was very nice inside. They had no complaints."
After only reaching the hotel general manager once, First Coast News tried again several times to ask more questions on why the closure. Our calls were not returned.
"I think it's important that it gets fixed up," said Villar.
On a hotel construction barrier, there were big blue signs clearly stating that the hotel is temporarily closed for renovations and restoration efforts will be underway through June 2013. When First Coast News called the hotel, we were referred to Central Reservations which is off-site. There was no mention of the hotel being closed.
A woman on the phone told us there was no availability either Friday night or Saturday and the hotel was entirely "sold out." First Coast News asked to get a room rate quote for next weekend. We were told "It's entirely sold out next weekend too."
First for you, here are some advice from a professional event planner in Jacksonville.
If you happen to have an event planned at a hotel that closes temporarily or permanently:
What happens depends on how your contract is worded.
Your deposit might be refunded or the hotel could find other locations for you, depending on their procedures.
Or in rare cases, you could be left high and dry.
With a renovation, there's no real ways to avoid it, but make sure you have a good contract for your event.