JACKSONVILLE, Fla. - JEA is closely monitoring Tropical Storm Andrea. Electric, water and sewer crews are fully staffed to restore service in case of outages.
To view or report electric outages, please visit https://jea.com/outage. Customers can also call (904) 665-6000 to report outages.
JEA recommends you do not use a generator unless you know how to use one safely. If you do use a generator, use it outside your home in a well-ventilated area. Fumes from a running generator can be deadly. For help, visit www.Jea.com/generatorsafety.
Should your home or business experience water or flood damage, consult a private electrician to determine if it is safe to restore power.
Please call 911 immediately to report a downed electric line. STAY AWAY from all downed power lines because they may be energized. IF you get close enough to an energized power line, you can be electrocuted- even without actually touching the wire.
Water and Sewer Safety
If boil water notices are declared in your neighborhood and you cannot boil water, use regular (not concentrated) bleach to purify water for drinking, as specified by the American Red Cross.
• Add 16 drops of liquid chlorine bleach per gallon of water, or eight drops per 2-liter bottle of water. Stir to mix. Sodium hypochlorite of the concentration 5.25 to 6% should be the only active ingredient in the bleach. There should not be any added soap or fragrances.
• Let stand 30 minutes.
• If it smells of chlorine, you can use it. If it does not smell of chlorine, add 16 more drops of chlorine bleach per gallon of water (or eight drops per 2-liter bottle of water), let stand for 30 minutes, and smell it again. If it smells of chlorine, you can use it. If it still does not smell of chlorine, discard it and find another source of water.
Continue to use bottled or disinfected water for drinking and cooking until JEA's water supply has been declared safe.
Contact JEA at (904) 665-6000 to report sewer overflows.
JEA's Restoration Process
The plan focuses on first returning power to the facilities that deliver power to te largest number of affected customers. First, they repair damage to the JEA facilities that produce power and the lines that carry it from our plants. Then, they focus on restoring power to the customers who provide essential services to your community, such as hospitals and police and fire stations. Next, they repair damage that will return power to the greatest amount of customers in the least amount of time. Once major repairs have been made, we begin working to restore indiviuals and small groups of customers. They then begin the process of going street by street and house by house to make the final repairs that will get everyone's power back on.
For more information on hurricane preparation, restoration, and safety, visit www.jea.com/hurricane or follow JEA on Twitter at @NewsfromJEA.