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Atlantic Beach re-examining communication after boil water notice

6:24 PM, Sep 10, 2013   |    comments
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ATLANTIC BEACH, Fla. -- A boil water advisory issued for all Atlantic Beach residents had more than its share of communication problems.

The advisory was lifted Tuesday afternoon after more testing was done this week to confirm no E. coli bacteria was in the water supply.   

First, the lab that handled the water testing last week left an email and voice message for a city employee last Friday about E. coli bacteria detected on the supply end of one city well.

Those communications did not reach the Atlantic Beach employee until Monday.

"We did not receive notice from lab company until Monday morning; apparently had wrong email address," said city manager Jim Hansen.

When the city put out an advisory on Monday, notice was made contacting the newspaper. Other media, including First Coast News informed the public of the advisory on Monday.

Some residents made a point of going door-to-door on Monday to get the word out.

Some homeowners went to city hall on Tuesday to get more information. Others emailed the city to complain about how communication was handled.

Hansen said reverse 911 was not really an option since the state requires the wording that must be used and that the statement would have been lengthy.

Looking back on the advisory, Hansen said Atlantic Beach needs to rework how it handles getting the word out.

First Coast News

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