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Affordable Care Act website glitches create frustration

7:07 PM, Oct 21, 2013   |    comments
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JACKSONVILLE, Fla. -- About 300,000 people are uninsured on the First Coast.

If they tried to enroll on the federal marketplace website there's a good possibility that they ran into a glitch or two.

"From the public side it is not working good at all," said Insurance Broker Jim Jordan. "I was able to access the marketplace and I've had a few successful enrollees."

Susan Raab, a community volunteer and student mentor, said her student needs the benefits of the federal marketplace.

"They can't go to a doctor to get a referral to go to a specialist because they can't afford the doctor," said Raab.

Raab who has been outspoken about the need for affordable health care would like to see the website repaired so consumers, like her student, can enroll.

"If we're gonna have people sign up, we've got to have some place for them to sign up." she said.

Insurance brokers may have better luck than the general public but not all of the time.

After weeks of qualifying, only one of the brokers in Thomas & Associates office has been able to get on the federal marketplace website.

"I have faith that they're going to eventually get this thing working," said Jordan.

A.C. Thomas has been an insurance broker for four decades and believes in healthcare reform.

"It is so sad it is getting bad press," said Thomas.

He said those who are low income as well as those with pre-existing conditions like Obamacare, but those who earn more than 400% of the federal poverty level will not.

"It is too much too fast," said Thomas.

He described as an elephant in the room, too many benefits, too many options.

"If you got to eat an elephant you don't do it in one bite that's why it is not working," he said.

Raab said it is time for the bitter debate over the law to end, the focus should be on reform.

"Those people who tell us that we cannot afford to pay for their healthcare are not people who have thought about how much we're now paying Shands for healthcare," said Raab.

For anyone who is having problems getting enrolled, A.C. Thomas said an independent insurance broker can help, the service is free to consumers.

The goverment would like to see as many people enrolled by December 15 so they can have insurance coverage January 1, 2014. 

For answer to your questions you can call 1-800-318-2596

First Coast News

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