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UPS package delivered to trash can then to the dump

8:16 PM, Dec 16, 2013   |    comments
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JACKSONVILLE, Fla. -- Retired educator Nana Hilsenbeck has had it with the delivery service, UPS.

Hilsenbeck is in a fight with the giant shipper since August over a package that may be somewhere in the county landfill. 

"A lot of frustration," she said. "It was a birthday present so I did re-order but did not asked them to bring it here."

She ordered an item from Target and UPS delivered it to her home.

Since no one was there the driver placed it in a trash can and left a note in the door explaining where it was located.

"Which ever trash can I don't know this is where they always are," she said.

Hilsenbeck was in Port Orange and was gone for weeks; her stay away from home turned into months.

On the way home her husband experienced a heart attack and was hospitalized in Ormond Beach after triple bypass surgery.

A neighbor was asked to check on something and discovered the UPS sign in the door. Hilsenbeck reflects and wonders if putting the package in the trash was the best decision.

"Why didn't he take it to the post office?" she asked.

Apparently while the package was hidden in a trash can the county picked up the trash and dumped it.

Hilsenbeck reached out to UPS and Target for reimbursement

"They're very nice but neither one is willing to do anything," she said.

Hilsenbeck said how she's being treated, as if she did something wrong, is wrong. The loss is about $200, but it is a loss.

"If a company wants to be responsible they have to be responsible to their customers," she said. "My husband ran a company for 30 years and if someone was upset he made it right.

UPS Laurie Mallis said a claim has been approved and Target will be reimbursed. 

"Target is the shipper and our claims are issued to the shipper," said Mallis. "The customer needs to contact target for further assistance."

Mallis said holiday shippers can protect their package two ways:

- Require a signature upon receipt

- Sign up for UPS my choice -- it gives you control over how your package is delivered.

A spokesperson at Target said it is looking into the case.

Since this story aired, UPS has issued a goodwill payment in the amount of $200 to Hilsenbeck.

First Coast News

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