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Office Chat: Feedback is the Wheaties of Motivation

7:57 AM, Feb 25, 2010   |    comments
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JACKSONVILLE, Fla. -- Feedback is necessary for job growth, and it's one of the hardest things to give as managers.  Feelings and futures are on the line.

"How you give feedback will affect everything from job performance to trust and employee morale," said Dr. Paul Fadil, or Dr. Paul as he's known on Good Morning Jacksonville.

"Feedback is the Wheaties of motivation," added Dr. Paul.

Dr. Paul is on Good Morning Jacksonville Thursday to talk about feedback, it's impact, and ways to give effective and constructive feedback.

Tips for effective feedback include:

  • Be proactive
  • Be situation-specific
  • Explain the correct behavior; develop a plan
  • Link future behavior to rewards and goals
  • Must have atmosphere of mutual trust
  • Never more than 2-3 things at a time

Dr. Paul says managers should nip all issues in the bud as they happen.  "The longer you wait, the togher these issues are to deal with," said Dr. Paul.

Here's what not to do:

  • Speak only when things are wrong
  • Empty praise
  • Give feedback long after event has occurred
  • Not taking responsibility for feedback
  • Give feedback through e-mail, notes, or over the phone
  • Give negative feedback in public
  • Criticizing performance without suggestions for improvement

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Paul Fadil is a professor at the Coggin College of Business at UNF who specializes in organizational behavior and international management and appears every Thursday on Good Morning Jacksonville.

First Coast News

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