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On Your Side tackles unwanted phone calls and car conundrum

7:23 PM, Jan 7, 2014

The On Your Side team is tacking several issues on Tuesday.

Make sure Black Friday gifts make it home

6:29 PM, Nov 25, 2013

Stores are offering doorbusters and deals, just like every year before, trying to get more money into their cash registers. There are only four weeks separating Thanksgiving and Christmas, so stores are offering even more time to come shop.

Is someone watching you via your webcam?

10:14 AM, Nov 21, 2013

Is someone watching you while you're in the privacy of your own home?

On Your Side: FCN helps viewer in unexpected way

7:52 PM, Nov 5, 2013

The On Your Side team was at it again on Tuesday. This time, helping viewers with a myriad of problems including an apartment mold problem. FCN even surprised a viewer who's suit pants were allegedly locked inside a Mandarin alterations shop.

Q&A: How can I tell if my computer is dying?

7:25 AM, Nov 1, 2013

Q. I'm seeing a growing number of software glitches on my computer. Does that mean it's time for a new one?

Adobe Systems hacked

7:09 AM, Oct 4, 2013

Adobe Systems has issued a consumer alert after revealing it was the victim of a cyber attack.

On Your Side team gets answers for viewers

6:40 PM, Sep 24, 2013

Jeff, in Arlington, Rhonda in East Palatka, and Barry, in Jacksonville all asked the OYS team for help and they got it.

Upset about JEA residential deposit amount

6:45 PM, Sep 20, 2013

In Murray Hill, Evelyn is upset about what she says is a residential deposit increase of $225 on her JEA account.

Where's my order? Viewer wonders why it's months late

6:31 PM, Sep 20, 2013

This concern comes from Richard in St. Johns County, he said he ordered filters for his shark vacuum cleaner in May, but he hasn't gotten them yet.

Clarification on Clay Electric rate hikes

6:56 PM, Sep 19, 2013

Rates will go up by 3.5 percent for customers who use an average of 1,171 kilowatt hours per month.

McAfee: Collins most 'dangerous' celeb search

4:57 AM, Sep 17, 2013

If you're curious about Lily Collins and head to the Internet to find out, beware.

JEA warns customers about energy audit scam

3:59 PM, Jul 26, 2013

There is a scam in Northeast Florida is targeting JEA customers.

Home Depot recalls Soleil portable heaters

7:23 AM, Jul 26, 2013

Home Depot issued a recall on Soleil portable fan heaters because they can melt, deform and catch fire during use, causing a fire hazard, the U.S. Consumer Product Safety Commission reported Thursday.

OYS team helps man locate missing scooter

7:24 PM, Jul 23, 2013

A Jacksonville man said he doesn't know where his scooter is. Plus, he said he feels like he's caught in the middle of an unfortunate situation after he bought it to a local mechanic to be fixed.

What to do if your smartphone goes for a swim

3:37 PM, Jul 19, 2013

WBIR talks to a cell phone expert about the different phones and cases you can use to protect your device from water and what to do if it does get wet.

Must-do steps to get off phishing hook

4:57 AM, May 21, 2013

It's a sinking feeling, when you realized you've been had by a phishing scam. In the frenetic digital world we live in, it can happen to anyone.

Verizon to extend phone-upgrade waiting period

8:54 AM, Apr 13, 2013

Verizon Wireless, the country's largest cellphone carrier, on Friday said that it is extending the time it takes to earn a subsidized phone upgrade from 20 months on contract to 24 months.

Woman pleads for $316 refund from T-Mobile

8:00 PM, Apr 1, 2013

Diane said she'd been charged twice for $316.70 and she desperately wants a refund. The On Your Side team got results for Diane.

Fuel tank leak risk prompts Ford recall

7:59 PM, Apr 1, 2013

The Department of Transportation is recalling 2012 Ford Taurus' and Lincoln MKS' and 2013 Ford Explorers.

Consumer Reports: Money-saving cell phone service

9:17 PM, Mar 25, 2013

Cell phones have become a part of everyday life. But that doesn't mean consumers are happy about the cost.

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