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Ken Amaro Reports

Kraft Velveeta Cheesy Skillets recalled over soy

11:49 AM, Jan 20, 2014

A food maker is recalling some Kraft Velveeta pasta and ground beef products because some labels left off soy, an allergen, as an ingredient.

Why customer service at the IRS is bad -- and could get worse

8:27 AM, Jan 20, 2014

If you have a question about your taxes, here's a tip: Be prepared to be very patient.

Identity thieves gear up to steal your tax refund

5:35 AM, Jan 20, 2014

Remember: Your 'Social Security number is the Holy Grail.'

OYS success stories: Unemployment, trashed rental home

7:43 PM, Jan 17, 2014

The On Your Side team got answers and solutions for you on this Friday. Here are a couple ways we were able to help you

Starbucks' iOS app pegged as risky

10:42 AM, Jan 17, 2014

Starbucks is dealing with backlash from a discovery by an independent security researcher that its iOS mobile payments app collects and stores customer data in risky way.

Getting answers for overbilled Georgia retiree

1:53 PM, Jan 15, 2014

Hundreds of retirees under Georgia's State Health Benefit Plan had an amount higher than the actual cost of their health premiums deducted from their accounts this month.

FDA warns against high-dose prescription acetaminophen

11:07 AM, Jan 15, 2014

The Food and Drug Administration is asking doctors to stop prescribing combination medications that contain more than 325 milligrams of acetaminophen per pill, because of long-standing concerns about liver damage.

On Your Side: Attorney help, salon gift cards

7:21 PM, Jan 14, 2014

The On Your Side team was hard at work getting answers for you on Tuesday. Here's a small sample of who we were able to help today.

$12K roof turns into frustration drip by drip

4:54 PM, Jan 14, 2014

The Gaines family has lived in their Arlington home for decades, but what they're now experiencing is a first and they're not happy.

On Your Side: Getting answers from our phone bank

5:42 PM, Jan 13, 2014

The On Your Side team had a very successful phone bank last Friday. Monday, we are continuing to get answers for you.

Report: Other major retailers hit with data attacks

12:14 PM, Jan 12, 2014

According to a Reuters news service story posted online early Sunday, Target and Neiman Marcus are not the only U.S. retailers whose networks were breached over the holiday shopping season last year.

JSO impersonators scam $25,000 from elderly woman

4:40 PM, Jan 10, 2014

Scammers target the elderly by impersonating Jacksonville Sheriff's Officers.

Tonight: Call the On Your Side phone bank

9:22 AM, Jan 10, 2014

The On Your Side team is taking your questions, getting solutions and finding answers for you. It is the second Friday of the month and that means it's time for the monthly "First For You Friday" phone bank.

FTC cracks down on deceptive auto dealer lending

4:49 AM, Jan 10, 2014

Nine auto dealers agree to settlements over a range of advertised promotions

OYS Team tackles apartment carpet issues and the record expunge process

5:14 PM, Jan 9, 2014

The On Your Side team spent all of Thursday responding dozens of your questions and concerns.

Man suffers burns to most of his body and warn others

10:16 PM, Jan 8, 2014

Whether you're cleaning up a fire pit that you pulled out for this frozen start to the week or you plan on taking advantage of the coming weekend warm up by pulling out the BBQ, one Jacksonville man has a cautionary tale to share.

OYS tackles potential chimney fire hazard concern

4:22 PM, Jan 8, 2014

The On Your Side team has made calls and is getting solutions for a viewer who said she is concerned about the adjacent chimney to her home.

Be patient when dealing with freeze-damaged plants

3:44 PM, Jan 8, 2014

The landscape across the First Coast changed the past two days following a spell of freezing temperatures.

On Your Side tackles unwanted phone calls and car conundrum

7:23 PM, Jan 7, 2014

The On Your Side team is tacking several issues on Tuesday.

Protecting your pipes during cold temperatures

6:30 PM, Jan 7, 2014

How do you protect your pipes during the Polar Vortex? An expert plumber guides you through it.

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