Friendliest fast food workers on the First Coast

9:13 PM, Nov 19, 2012   |    comments
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JACKSONVILLE, Fla. -- So many of us have had one ... A bad fast-food experience.

"Fast. That's it. No friendliness"

"You go through the drive thru and you get down the road and realize they forgot something major."

"They tend to go slow."

So we asked you which fast food workers were making your day while making your meal.

Two restaurants. Two employees. One purpose ... To make you happy.

"I love being around people and serving the customer," said McDonald's Crew Member Staphen Armstrong.

"I really find joy in making somebody happy. I find joy in serving people. That makes me feel happy," said Rebecca Butterstein, mother of two and a manager at the Chick-Fil-A at Oakleaf Plantation.
    
She's only been there since 2008 but is already making quite an impact on the customers.

"She makes us feel special. Like a good friend."

"She is just so nice. She becomes like your sister instead of an employee."
     
And she's not kidding ... Butterstein said she met one of her best friends through the drive-thru window!

"She would come in every night for the a diet lemonade," said Butterstein. "You just become friendly because you're talking to people and you want to know what their life and and who they are, why they're here and what's your life like outside of here?"

Butterstein said her job isn't just about good customer service -- it's about investing in the lives of others.

"People have lost jobs, they've been diagnosed with breast cancer, they've had their spouse die of fifty years. So, when they walk in the door, I want a piece of that ... " said Butterstein. "That might be the only time they get a kind face or a kind word or a smile. What's wrong with doing a little nice thing for someone?"

Meanwhile, Armstrong has worked for McDonald's for six years.

"Always been friendly, always been just super hands-on with the customers; constantly receiving compliments. He just has wonderful customer service skills, they're just extraordinary.Words can't even explain how good he is," said Chardonnay Martin, McDonald's Shift Manager.

But there's more behind that kind smile. A few years ago, Armstrong ran into some hard times.

"I had a few deaths in my family and everything, it was hard on me for quite awhile, but I try to bounce back," said Armstrong.

He said it was prayer and his job at McDonald's that helped pull him through.

"If I'm feeing kind of down, by the time I get to work and dealing with my customers and conversing with them, back and forth, I'm in a pretty good mood!" he said.

Miller said Armstrong's customers feel the same way about him.

"When he had transferred from (the) University (location) to here, people were really sad, they were like 'Oh, where did he go?' 'Oh, i'll have to go visit him.' And they'll come all the way across town from the University area all the way to Southside, just to find him."

But Armstrong's philosophy is simple:

"Try to treat them with respect and smile at them, and then by the time I get done taking their orders and everything, they usually have a smile on their face and that makes me feel good because I'm trying to make them feel good."

Of course, Rebecca and Staphen aren't the only workers treating their customers right.
    
But the next time you have a good fast-food experience, tell somebody! Both restaurants say feedback is the best way to improve customer service.

First Coast News

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