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Dispatcher meets little girl she helped saved in 911 call

11:26 PM, Jul 16, 2013   |    comments
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FLAGLER COUNTY, Fla. -- A Flagler County 9-1-1 dispatcher's quick thinking and CPR instructions helped save the life of a three-year-old girl Saturday night.

On Tuesday the 13-year veteran dispatcher got the chance to meet the little girl face to face.

"I wanted to meet her and tell her right now how much I appreciate her and thank her so much because without her and the man up above, I couldn't have come through this. I couldn't have made it," said Alicia Fennell, the little girl's grandmother.

A big smile and a warm embrace turned two strangers into life long friends following a that frantic phone call to 9-1-1.

Genice Caccavale, a dispatcher with the Flagler County Sheriff's Office, retraced her steps as she instructed Alicia Fennell, over the phone.

Here is the transcript from part of that 9-1-1 call:

Dispatcher: Ma'am, ma'am I can tell you how to do CPR. Can you listen to me?

Caller: Yes, Ma'am.

Dispatcher: Is she laying on a hard surface?

Caller: She's laying on a bench, she's throwing up, she's throwing up.

Dispatcher: She's throwing up, ok ok, turn her to the left.

The 13-year dispatch veteran shed a tear after meeting the little girl she helped save Saturday night, following her near drowning.

"It was just emotional because you never get to see the other side, so to see that I think was rewarding," said Caccavale.

Rewarding for both the department and the family who consider her an angel.

"She's a hero, she's a hero," Fennell said.

First Coast News

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