JACKSONVILLE, Fla. -- Summer Brook Health Care center is a 120 bed facility, privately owned and is now on Medicare's Watch List.
Brian Lee is with Families for Better Care, an advocate for the industry.
"This is only one of three nursing homes in the state of florida,682 nursing homes, that is on this federal watch list," said Lee.
Lee said his agency's role is to push for improvements in the nursing homes industry.
"Families should be vigilant in their advocacy on behalf of their loved ones," said Lee," to ensure that they're getting safe and appropriate care."
In its August update, Florida's Agency for Health Care Adminstration using a five star rating system, gave the facility the following marks:
-Overall inspection one star
-Quality of care one star
-Nutrition and hydration five stars
-Dignity three stars
"For the last seven years they've had a number of violations," said Lee.
The state's August report pointed out the food handling as a problem area.
Summer Brook owner and administrator Dwayne Harvey said he is in the process of appealing some of the findings.
"We have completed a plan of correction on the others and have been cleared," he said.
"I know the report doesn't look good," Harvey said,"but the survey is very subjective, we provide good care."
Lee said as long as the facility is on the federal watch list there will be more inspections over the next 18 months until all deficiencies have been corrected.
"These additional inspections will hopefully help them to improve to the point they don't have this continuous poor track record providing really bad care to residents," said Lee.
Choosing a nursing home for your loved one can sometimes be a challenge. Dr. Ravish Narvel, medical Director for St. Catherine said state websites are not always reliable and internet searches can be just as fruitless.
Narvel said visit the facility several times and use your senses.
"How does it smell? How is the staff are they friendly, can you meet with the director?" said Narvel.
Teresa Butts is the assistant administrator and said those are the most common questions. She said you should also talk to the families to see if they are pleased.
"You want to feel comfortable leaving your loved one there overnight day after day," said Butts.
An independent source available to all florida residents in the ombudsman for nursing homes.
First Coast News