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Sherwood residents want repair warranty honored

5:30 PM, Jun 7, 2013   |    comments
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JACKSONVILLE, Fla. --  It was a big project: rehab 54 homes in the Sherwood Forest subdivision. 

"Now the residents, most of them senior citizens are left holding the bag," said Eunice Barnum.

Barnum is one of those 54 residents selected for home improvement.

"They would come in and do roofing, plumbing, electrical, doors, windows," she said.

Barnum, 57, is also President of the Sherwood Forest Community Association and she said the homeowners are complaining about the work.

"It was shabby workmanship," she said.

The complaints are almost nine years after the project began. It started in 2004 and was led by Housing Partnership of Jacksonville, a nonprofit agency.

"A lot of the people are still having issues with their roofs," said Barnum, "The electrical in their home doesn't work and they're calling me concerning what they're going to do."

The Housing Partnership of Jacksonville project was funded through the SHIP program, tax dollars and the work performed by subcontractors.

According to Barnum's contract, Housing Partnership provided a one-year warranty on labor and materials and five years on the roof.

"We've been trying since 2004 to get them to honor the warranties," she said.

The problem now is the agency is closed. The Community Association has reached out to the city's housing division and Barnum said she was told they are out of luck.

"The company is no longer in business," she said, "I was told to get over it."

The reality is if there is still an existing warranty, it may have expired when the company shuttered. But the Community Association still believes something can and should be done.

"It doesn't sit well with me at all," said Barnum, "I want to know whose job was it to be good steward of our tax dollars."

The city's housing department is reviewing the situation.

"The staff that worked on this issue is not in today and the earliest the information would be available is Monday," said Aleizha Batson with the City of Jacksonville.

Batson said they have to pull records and discuss the issue.

"We don't want to speculate without proper investigation," she said.

FIRST FOR YOU ON WARRANTY:

-Warranties often expire if the company goes out of business

-Determine if your warranty will be honored by another business

-For product defect contact the manufacturer directly, but you may have to pay for the labor

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