JACKSONVILLE, Fla. -- The Convergys call center in Jacksonville continues to interview new employees after announcing a few weeks ago that it intends to hire 900 new workers by Christmas. Training for those positions is a bit more challenging than just talking on the phone.
Every day newly hired Convergys workers are being trained on what to say when customers call with questions, problems or just want information about a product or service.
In a few weeks, they'll be out on the floor doing it for real. The 1200 employees at the Jacksonville Convergys site represent the customer service departments of major companies that have outsourced their work.
"I would say we are a relationship management company," said Convergys site leader Robin Cheshire.
Convergys doesn't disclose its clients to the public saying it's a branding issue. But they include some of the major players in the telecommunications, financial, retail, insurance and landscaping industries. Someone is always at the call center answering calls and not only in English. Spanish, Portuguese and Italian are some of the other languages workers speak to clients all around the world.
"Our Jacksonville site is very diverse, from our IT departments, to our varied programs that speak the different languages. We certainly pride ourselves on that," says Convergys recruiting manager William "Tripp" Brendle..
The starting salary for a Convergys worker, agents as they're called, is $10 dollars an hour. $1 to $3 more an hour if they speak a foreign language. But there's room for advancement. "Some of our employees go on a one year or two year assignment to get that experience and exposure. It's really neat when you're with a global company," says Cheshire.
The Jacksonville Convergys call center is located on 8000 Baymeadows Way. Interested candidates can apply online at www.convergys.com.
First Coast News